Privacy Policy

RockITek is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes how we collect, use, and handle your personal data when you use our website and services.

This Policy demonstrates our firm commitment to online privacy. Information obtained from visitors and customers will be used for our internal purposes such as responding to inquiries, providing information or marketing our services. At no time will we sell or rent your personal information to any organization not affiliated with RockITek. In some instances, however, we may distribute this information to our partners, clients or other entities with which we have an established business relationship.

Scope

When you access our website, you acknowledge that you have read this Policy and understand its contents. Your use of our website and any dispute over privacy is subject to this Policy and our Terms of Service (including any applicable limitations on damages and the resolution of disputes). By providing information to us, you agree to the terms and conditions of this Privacy Policy.

This policy does not apply to the practices of companies that RockITek does not own or control, or to people that we do not employ or manage. In addition, RockITek is not responsible for the content or the privacy policies of websites to which our website may link, or which may link to the RockITek website.

Staying Current

RockITek may update this Policy, or any other established policies published on this website, at any time. The last revision date is included at the end of this Policy, so we recommend you periodically review this web page to ensure you have reviewed the most current version of this Policy or any of our other policies.

Personal Information

We are committed to protecting the privacy of visitors and customers to this site. Accordingly, we do not collect personally-identifiable information unless users provide it voluntarily and knowingly (e.g., contact form, check out on the webstore).

What We Collect

RockITek collects and uses personal information. Personal information is data that is personally identifiable, such as your name, address, email address, or phone number, and that is not otherwise publicly available. The types of personal information collected may include:

  • Your first and last name;
  • Your job title and your organization’s name;
  • Your home, billing, or other physical address (including street name, name of a city or town, state/province, and zip code);
  • Your email address; and/or
  • Your telephone number.

How We Collect

RockITek collects Personal Information when:

  • You subscribe (e.g., virtual forums);
  • You request information or materials (e.g., requests for quote);
  • You purchase product on our webstore;
  • You register an opportunity or sign up as a Reseller;
  • You submit an application for employment;
  • You submit questions or comments to us; and/or
  • You submit Personal Information to RockITek at conventions, trade shows and expositions.

How We Use Your Personal Information

RockITek uses the Personal Information you provide to:

  •  Create and maintain records;
  • Answer your questions;
  • Register you in programs (per your request);
  • Send you information (e.g., quotes, invoices, newsletters, press releases);
  • Send you new product information;
  • Provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our services, and to personalize communications.

When We Share Your Personal Information

RockITek will never sell your personal information to third parties. We will only share information you provide to us with our affiliates, successors, partners, clients or other entities with which we have an established business relationship. We will also disclose such information if we are required by law, for example, to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims or have a good faith basis for believing that you are in violation of federal, state or local laws.

Non-personal Information

RockITek and our service providers may collect non-personal information when you visit our website, including our webstore.

Cookies

To enhance your online experience, we use cookies that collect anonymous traffic data to this website. Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not contain personally identifiable information. The types of non-personally identifiable information we may collect using cookies includes:

  • Current IP address and type of browser you are using (e.g., Firefox, Internet Explorer);
  • The type of operating system you are using, (e.g., Windows, Mac OS);
  • The domain name of your Internet service provider (e.g., Verizon, Xfinity);
  • The web pages you have visited;
  • The content you have accessed; and/or
  • The amount of time you spent on our website.

These cookies may tell us whether you have visited our site before or are a new visitor and what material on our site you have viewed. The cookies we use do not collect any personally-identifiable information about you or provide us with any way to contact you, and the cookies do not extract any information from your computer. We do store cookies on your computer to track your user identity when accessing certain features and functionality on the website and to track how you may have reached our site. Many commonly available browsers permit you to reject cookies from this site and you may use this site with that feature of those browsers enabled, however, you understand and agree that some of the features and content on our site may be unavailable to you if your browser is configured to reject cookies.

Other Information You Submit

If you use the communication features of this site to email us information other than personally-identifiable information, including suggestions about the site, ideas that may be used in our business, and any other such information, that information may be used, reproduced, modified, distributed and disclosed by us in any manner we choose, without paying compensation to you.

About Links to Other Sites

This site (www.RockITek.com) contains links to other sites. RockITek does not control the information collection of sites that can be reached through links from this site. If you have questions about the data collection procedures of linked sites please contact those companies directly.

What This Privacy Policy Covers

Contact Information

When you signup with RockITek, we require that you provide correct contact information, which may include your name, email address, phone number, and other types of information. If you register with RockITek in error, please contact us and we will delete your record from our database.

You may contact RockITek concerning this privacy policy and our privacy practices at support@rockitek.com.

Unsubscribing from RockITek Email

If you subscribe to RockITek’s website, we will send emails with news (e.g., press releases) or new posts. RockITek may also send you specific emails about your account, the products or services you have purchased, to remind you about an event for which you have registered, responses to your requests, or other similar reasons.

In the event we use your email address to send you messages other than in direct response to a query you made, you may “opt out” and unsubscribe from email messages when you would like to do so. If you would like to unsubscribe or have received email messages from us in error, please contact support@rockitek.com with the subject line, Cancel Subscription. You may continue to receive emails for a reasonable period of time until our system completes the processing of your request.

Changes

We may revise this Privacy Policy from time to time in our sole discretion and will post the most current version on our website. If we make significant changes in the way we treat personal information, we will notify you by placing a prominent notice on our site. If a revision meaningfully reduces your rights, we will notify you.

Security

While RockITek uses all reasonable efforts to safeguard your personal data, no security program is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards. Accordingly, you acknowledge that the use of the internet is not entirely secure and that you provide personal information to RockITek at your own risk. We cannot therefore guarantee the security or integrity of any personal data that are transferred from you or via the internet. Any user or third-party accessing RockITek’s website or services is responsible for its own use of the website and the services. We are not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the website, services or otherwise.

RockITek uses what we consider to be reasonable and appropriate organizational, technical and administrative measures to protect information under our control. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on RockITek’s webstore when ordering or tracking products is held on a system which is designed to be secure. We use reputable advanced encryption technology which the aim to protect you from unauthorized use of information supplied on our website. In addition, we may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Requests for Information

For any requests relating to your Personal Information, or if you have any questions about this Privacy Policy, please contact us at:

100 West Road, Suite 300
Towson, Maryland 21204
Attention: Compliance Support

Last updated March 2020

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